🔄 RETURN & REFUND POLICY – At CarluxAutomobile

Customer satisfaction is our highest priority. We are committed to providing genuine automotive products and a hassle-free shopping experience. If you experience any issues with your order, please review our Return & Refund Policy below.

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📦 DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, broken, or defective, please contact us immediately while the delivery representative is still present.

📞 Customer Support:
01621100175

To be eligible for a replacement or refund:

  • The product must be returned with its original packaging.
  • The issue must be reported within 24 hours of receiving the order.
  • Claims reported after 24 hours may not be accepted.

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⚙️ DEFECTIVE OR MALFUNCTIONING PRODUCTS

If your product has a manufacturing defect or quality issue, please notify us within 48 hours of delivery.

Please provide:

  • A clear unboxing video showing the issue
  • Your Order ID or Invoice Number
  • Photos of the front and back of the product packaging

⚠️ An unboxing video is mandatory for all damage or defect claims. Photos alone may not be sufficient for verification.

After verification, we will arrange a replacement or refund within 2–3 business days.

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🎨 PRODUCT APPEARANCE

Actual product packaging, labels, or colors may vary slightly due to:

  • Manufacturer packaging updates
  • Lighting conditions
  • Camera settings
  • Screen display differences

These minor variations are not considered product defects.

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📦 WRONG OR MISSING ITEMS

If you receive:

  • Wrong Product
  • Missing Items
  • Incorrect Quantity

Please contact us immediately upon receiving your order.

After verification, you may choose:

✔ Free Replacement
✔ Full Refund

No additional delivery charges will be required for our mistakes.

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🔄 RETURN ELIGIBILITY

Products are eligible for return only if:

✔ Wrong product delivered
✔ Manufacturing defect
✔ Damaged during delivery
✔ Missing accessories or parts
✔ Incorrect item received

Products must be:

  • Unused
  • In original packaging
  • Returned with all accessories and invoices

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❌ NON-RETURNABLE ITEMS

Returns or refunds will NOT be accepted for:

  • Change of mind
  • Ordering the wrong product
  • Incorrect vehicle compatibility selected by the customer
  • Used, damaged, or modified products
  • Products without original packaging
  • Products damaged due to improper installation or misuse

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💰 REFUND POLICY

Once the returned product has been received and successfully inspected, your refund will be processed.

Refunds can be issued through:

  • bKash
  • Nagad
  • Rocket
  • Bank Transfer

Refund processing time:

3–7 Business Days

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🚚 DELIVERY DELAYS

Estimated delivery times are provided for customer convenience.

However, delivery may be delayed due to:

  • Natural disasters
  • Political situations
  • Public holidays
  • Courier operational issues
  • Remote delivery locations

CarluxAutomobile is not responsible for delays caused by third-party courier services after an order has been dispatched.

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📞 NEED HELP?

Customer Support

📞 01621100175

🌐 www.carluxautomobile.com

Our support team is always happy to assist you with any questions regarding your order, returns, or refunds.

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❤️ CUSTOMER SATISFACTION

At CarluxAutomobile, we value your trust and are dedicated to providing:

✔ Genuine Auto Parts
✔ Premium Engine Oils & Lubricants
✔ Secure Shopping
✔ Fast Nationwide Delivery
✔ Reliable Customer Support
✔ Hassle-Free Return & Replacement Service

Thank you for choosing CarluxAutomobile — Your Trusted Destination for Premium Auto Parts & Lubricants.