📋 TERMS & CONDITIONS
Welcome to CarluxAutomobile. By placing an order with us, you agree to the following terms and conditions.
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🚚 DELIVERY CHARGES
Inside Dhaka: ৳100
Outside Dhaka: ৳150
(Delivery charge must be paid in advance via bKash, Nagad, or Rocket.)
For outside Dhaka orders, the remaining product amount is payable upon receiving the order.
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📦 DELIVERY INFORMATION
📍 Inside Dhaka
Orders are delivered by our in-house delivery team or trusted logistics partners.
Estimated Delivery Time:
1–2 Business Days.
📍 Outside Dhaka
Orders are delivered through trusted courier partners including:

• Steadfast Courier
• Pathao Courier
• SA Paribahan
• Sundarban Courier
  Estimated Delivery Time:
  2–4 Business Days (Depending on your location.)
  A tracking number will be provided via Phone Call, SMS, WhatsApp or Facebook Messenger once your order has been dispatched.
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  📦 UPON RECEIVING YOUR ORDER
  Please inspect your package carefully before accepting delivery.
  If you receive:
  ✔ Wrong Product
  ✔ Damaged Product
  ✔ Missing Items
  Please contact our support team immediately while the delivery representative is still present.
  📞 Customer Support:
  01621100175
  Claims made after the courier representative leaves may require additional verification and may not qualify for an immediate replacement.
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  🔄 REPLACEMENT POLICY
  If your product has:
  Manufacturing Defect
  Quality Issue
  Wrong Product Sent
  We will replace it FREE OF CHARGE.
  Please report the issue immediately after receiving the product for faster processing.
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  📷 PRODUCT IMAGES
  We always try to display accurate product images.
  However, due to lighting, monitor settings, or manufacturer packaging updates, the actual product may slightly differ from the displayed images.
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  ↩ RETURN POLICY
  Returns are accepted only if:
  ✔ Wrong Product Delivered
  ✔ Damaged Product Received
  ✔ Genuine Manufacturing Defect
  Returns due to personal preference, change of mind, or ordering the wrong item are accepted only if the product remains unused and in its original packaging.
  In such cases, customers are responsible for all delivery and return shipping charges.
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  💰 REFUND POLICY
  Refunds are processed only after the returned product has been received and inspected.
  Approved refunds will be sent through your preferred payment method:
  bKash
  Nagad
  Rocket
  Bank Transfer
  Refund processing usually takes 3–7 Business Days.
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  📞 CUSTOMER SUPPORT
  Need Help?
  📞 Phone:
  01621100175
  🌐 Website:
  www.carluxautomobile.com
  Our support team is always ready to assist you.
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  ⚠ IMPORTANT NOTICE
  If we are unable to contact the customer within 15 Business Days after a complaint has been submitted, the complaint will automatically be considered resolved and closed.
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  ❤️ OUR COMMITMENT
  At CarluxAutomobile, customer satisfaction is our highest priority.
  We are committed to providing:
  ✔ Genuine Automotive Products
  ✔ Premium Engine Oils & Lubricants
  ✔ Genuine Spare Parts
  ✔ Fast & Secure Delivery
  ✔ Trusted Customer Support
  ✔ Safe Payment Methods
  ✔ Hassle-Free Shopping Experience
  Thank you for choosing CarluxAutomobile — Your Trusted Destination for Premium Auto Parts & Lubricants.